Shipping policy
Free Shipping
We are happy to offer free shipping on all orders, with no minimum purchase required.
Shipping Time
Orders are processed and shipped as quickly as possible.
Estimated delivery time: 8–15 business days from the date of shipment.
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing or carrier delays.
Countries We Ship To
Currently, we ship to the following countries:
Sweden
Netherlands
Belgium
Responsibility Disclaimer
Please note that we are not responsible for shipping delays, delivery failures, lost packages, or damage caused during transit, as all orders are fulfilled and shipped by third-party suppliers and carriers.
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the courier.
We will, however, do our best to assist you in contacting the carrier or supplier when issues arise.
Duties and Taxes
All duties and taxes are fully covered by us.
You will not be charged any additional fees upon delivery.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
You can track your order here: https://rainira.com/apps/trackingmore
Please allow some time for tracking information to update after shipment.
General Returns
- Shipping costs are not refundable
- Customers are responsible for return shipping costs
- Returns must be requested before sending any item back
Health & Beauty Products (No Refunds)
For health, beauty, skincare, or personal care products, returns and refunds are NOT accepted.
Due to hygienic and safety reasons, these items cannot be returned once delivered, whether opened or unopened.
This policy complies with consumer hygiene regulations.
Exchanges
If you believe you received a defective or incorrect item, please contact us with your order number and supporting details so we can review the case with our supplier.
Contact
For any questions regarding shipping, returns, or your order, contact us at:
📧 info@rainira.com